About CRM List
CRM List delivers the top 5 CRM software products annually. Our list ranks Customer Relationship Management products based on market share as measured on a global basis.
For a more detailed analysis on the Top 10 CRM software products, we recommend CRMsearch.com's Top 10 CRM Report. This report is also independently produced based on objective data and not influenced by vendors.
This year we also added a Social CRM List and identified top social software products for sales professionals, marketing professionals and customer service professionals.
As Customer Experience Management (CXM) matures into a category of software products which support CX objectives, we will be creating a CXM list as well.
To add some perspective to CRM deployment, and hopefully help remedy the long running CRM software failure problem, we append our CRM list with the Top 10 Steps to CRM Success and our Top 10 Reasons Why CRM Fails each year as well.
This purpose of this website is to help CRM software buyers understand which products are the true market leaders—irrespective of vendor marketing claims. CRM List is independently produced based on objective data and the website is not affiliated with any CRM software vendor.
We typically update the CRM List in late December or early January.